Terms of Service

1. Agreement and authorized use

These Terms govern your use of Ecloras (the “Service”), a platform for independent service professionals to run their businesses. Ecloras is owned and operated by Orstrax LLC. In these Terms, “Ecloras,” “we,” “us,” and “our” refer to the Ecloras platform operated by Orstrax LLC. By accessing the Service, you agree to these Terms on behalf of yourself and, where applicable, the organization you represent. Access may be suspended or terminated at any time for unauthorized use, security concerns, or violation of these Terms.

2. Accounts and security

Operator accounts are provided by invitation. You must keep credentials, access codes, and devices secure, and must not share access with anyone outside your authorized organization. Notify us promptly at hello@ecloras.com if you suspect unauthorized access.

3. Waitlist and appointment emails

If you join a waitlist or book or cancel an appointment on a studio booking site, you agree that we may email you a confirmation and updates about that waitlist or visit. Those emails are transactional studio communications, not Ecloras product marketing.

3A. Text messaging / SMS terms

Ecloras may facilitate transactional SMS messages on behalf of participating businesses that use the Service. Ecloras is owned and operated by Orstrax LLC. When you provide a mobile number during booking, queue (“Get in Today”), waitlist, or a related client interaction and affirmatively opt in (for example by selecting an unchecked consent checkbox), you consent to receive automated transactional text messages related to that interaction with the business.

Messages may include appointment confirmations, reminders, changes, cancellations, queue or waitlist updates, arrival or status notifications, “you’re up next” notices, and booking- or payment-related service messages or links. Message frequency varies. Message and data rates may apply.

Consent to receive these transactional SMS messages is not consent to receive unrelated marketing or promotional text messages. You may reply STOP to opt out of transactional texts to that number, or HELP for assistance. Opting out of SMS may limit Ecloras’s ability to deliver certain SMS-dependent notifications; it does not by itself cancel an appointment, waitlist request, or account. Mobile numbers and SMS consent preferences are handled in accordance with our Privacy Policy.

3B. Interactive product demo

Ecloras offers a public interactive demo of the client booking experience. Completing a demo booking does not create a real appointment with a studio. By finishing the demo you agree that we may (a) email you a sample booking confirmation that demonstrates what clients receive, and (b) use the contact details you submit for occasional Ecloras product communications operated by Orstrax LLC. You can unsubscribe from product marketing at any time. Unsubscribing from Ecloras product emails does not affect transactional booking emails you may receive from studios that use Ecloras.

4. Ownership and restrictions

The Service, including its software, workflows, design, documentation, and all related intellectual property, remains the exclusive property of Orstrax LLC (operating as Ecloras) and its licensors. Each business keeps rights to its own name, logo, and client-facing brand. Subject to these Terms, you receive a limited, revocable, non-transferable right to use the Service for your organization’s internal operations. You may not copy, modify, distribute, sublicense, sell, rent, reverse engineer, attempt to extract source code, bypass security controls, scrape data, or use the Service to build a competing product.

5. Customer data

Your organization retains rights to the business data it provides to the Service. You grant us the limited right to host, process, and display that data solely to operate, secure, support, and improve the Service. Tenant data is isolated by organization. You are responsible for ensuring that your data and use of the Service comply with applicable law and your organization’s policies.

6. Operational disclaimer

Booking, waitlist, and schedule tools are operational aids. They are not legal, tax, employment, or financial advice. Your organization is responsible for how it uses the Service and for any commitments it makes to clients or staff.

7. Availability and changes

We may update, maintain, or change the Service at any time. The Service is provided on an “as is” and “as available” basis to the maximum extent permitted by law. We do not guarantee uninterrupted, error-free, or defect-free operation.

8. Limitation of liability

To the maximum extent permitted by law, Orstrax LLC will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from use of the Service. Any direct liability is limited to the fees paid for the Service during the three months preceding the event giving rise to the claim.

9. Termination

We may suspend or terminate access for nonpayment, misuse, security risks, or breach of these Terms. Upon termination, your right to use the Service ends. Data export and retention, where applicable, are governed by the agreement with your organization.

10. Contact and governing terms

Ecloras is owned and operated by Orstrax LLC. “Ecloras,” “we,” “us,” and “our” refer to the Ecloras platform operated by Orstrax LLC at ecloras.com. Contact hello@ecloras.com. Additional commercial terms (if any), mailing address details for notices, and governing law may be stated in an order form or service agreement with Orstrax LLC.